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Current vacancies at Ardent Credit Services


Senior Data Intelligence/Business Analyst

Job Type: Full-time, Permanent.  0900 – 1715 Mon-Fri


About our core systems
ORCA is our CRM software (please refer to the CRM/Business Systems Analyst role for a broader description).

MaxContact is a cloud-based contact solution across our blended operating model, integrated to our CRM system via API, hosted within Microsoft Azure developed by Trivoni Software Ltd. It is an innovative platform, with regular releases, focusing on OMNI channel, offering speech analytics and work force management bolt on solutions.  
We use smart email and SMS solutions through other external partners and will be exploring AI products later this year.
About the vacancy
As the Senior Data Intelligence/Business Analyst, you will be a key member of our delivery team.  You will need an “attention to detail & extra mile” attitude and possess the drive, ambition and focus to “get it right first time.”
Excellent written and verbal communication skills will be necessary and of course, trust and integrity are paramount.
What you’ll be doing:
  • Your initial focus will be playing a key role in ensuring we get the most out of the contact systems, by analysing data and looking for ways of doing things better through working smarter, identifying opportunities for optimisation
  • Creating detailed business analysis, outlining problems, opportunities and solutions
  • Providing meaningful information and key performance indicators (KPI) statistics 
  • Creating regular and ad-hoc reporting across the business related to (but not limited to) agent output, agent performance, dialler output, resource planning, right party contact penetration, overdue account reporting
  • Producing trend analysis through the interrogation of collections data
  • Using data modelling practices to analyse findings and propose recommendations/solutions for strategic and operational improvements and changes
  • Translating business requirements into functional requirements to support development changes
  • Determining interdependencies between tasks to investigate, presenting recommendations for review
  • Developing and managing resource planning modelling, focusing on return on investment gains
  • Influencing our contact strategies through the intelligent analysis of data 
  • Assisting other members of the management team with tasks as an when required, working closely with the Collections Manager and Performance & Strategy Manager to optimise performance and service delivery
  • Supporting business change and transformation projects
  • Be used to working in an ISO27001 environment, where data security is paramount, with the ability to follow Project Management and Change Control procedures
  • Ensuring that business practices and procedures are consistent with FCA guidelines on Treating Customer’s Fairly.
  • Build rapport through regular engagement with business stakeholders to understand the processes and technology they use, their business drivers, and their priorities as aligned to corporate objectives.
  • Contribute to the creation of robust business cases and project initiation documentation to ensure new initiatives come into being, following a well-communicated, agreed and evidence-based approach.
  • Proactively seek opportunities to broaden and deepen knowledge base and proficiencies
What we’ll expect from you:
  • Minimum 3 years demonstrable experience as a Data Intelligence/Business Analyst
  • Excellent stakeholder management and communication skills, with experience of engaging with a wide range of stakeholders to senior level
  • Ability to probe and challenge in a professional way, to ensure the ‘why’ of requirements is understood, agreed and documented alongside the ‘what’
  • Someone who “gets things done”: willingness and ability to be absolutely hands-on with detailed business requirements with the ability to manage time and prioritise tasks
  • SQL and advanced MS Excel skills (high knowledge/experience of using formulae to manipulate and summarise large data sets), having the ability to report build and provide insightful analysis 
  • Excellent working understanding of contact systems, operating in a blended environment
  • Ideally, have pre-existing dialler management experience within a blended environment 
Highly Desirable
  • Educated to degree standard or equivalent in Mathematics, Business Analytics or a similar subject
  • Experience of working within financial services, ideally debt collection and recoveries
In return we offer:
  • A Competitive salary
  • Workplace pension scheme **
  • Excellent training and career progression
  • Free secure car parking
  • Medicash Health Care **
  • Smart working environment
** After Qualifying Period


Data Intelligence Manager

Job Type: Full-time, Permanent.  0900 – 1715 Mon-Fri
About the vacancy
In addition to what required for the Senior Data Intelligence/Business Analyst role, you will have:
  • At least 5 years demonstrable experience as a Data Intelligence/Business Analyst (or similar role)
  • At least 2 years’ experience of managing a team
  • Experience of managing staff (including 121s) and managing priorities within the team, to ensure timely delivery of projects, changes and tasks
In return we offer:
  • A Competitive salary
  • Workplace pension scheme **
  • Excellent training and career progression
  • Free secure car parking
  • Medicash Health Care **
  • Smart working environment
** After Qualifying Period


Call Centre Collection Agent

This is a Full Time & Permanent Position at Ardent working an alternating 2 week shift pattern of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm.
How much? 
£18,000 starting basic salary increasing to £19,000 after training and then in stages up to £22,000 with tenure.
Realistic on target bonus earnings of £2,000 in the first year rising to £4,000 - £6,000 per year.
Your Role in what we do 
As a Call Centre Collection Agent, you will:
  • Receive incoming and make outbound calls to customers in arrears. 
  • Negotiate payment arrangements by understanding the customers’ circumstances to establish what they can afford to pay.
  • Help customers by dealing with queries/disputes.
  • Contribute to the success of the department by achieving personal targets and quality measures. 
  • Always Conduct yourself in a professional manner, presenting a professional image to Customers, Clients and Colleagues.
About You
You should have:
  • Strong listening skills and be a confident communicator.
  • The ability to empathise and understand customer feedback.
  • The ability to solve problems and deal with customers who are experiencing financial difficulties.
  • Effective negotiation skills (after training).
  • The ability to work within structured processes managing tasks efficiently and effectively.
What’s in it for you?
  • Friendly and enjoyable work environment where our employees matter to us.
  • 21 days paid holiday per year plus the usual public holidays increasing to 25 days with tenure.
  • Free secure car parking and excellent public transport links (Just off Jct 4 of the M57).
  • Medicash Health Care. **
  • Work Place Pension Scheme. **
  • Defined career progression & realistic bonus scheme.
  • Full training and ongoing personal development scheme.
  • The opportunity to personally develop - we prefer to recruit from our call centre for managerial and other departmental roles whereever possible.
**After Qualifying Period.



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