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Current vacancies at Ardent Credit Services

Call Centre Collection Agent
This is a Full Time & Permanent Position at Ardent working an alternating 2 week shift pattern of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm.
How much? 
£18,000 starting basic salary increasing to £19,000 after training and then in stages up to £22,000 with tenure.
Realistic on target bonus earnings of £2,000 in the first year rising to £4,000 - £6,000 per year.
Who are we?
Established in 1997, Ardent Credit Services Ltd is a leading and award-winning debt recovery services provider based in Knowsley, Liverpool, L33.
We are proud to work for some of the best-known brands and companies in the UK and even prouder of our friendly working environment and employee long service. 
Our continued expansion creates ongoing opportunities for future promotion in a variety of roles within the business and our excellent training provides you with the necessary skills to progress.
Your Role in what we do 
As a Call Centre Collection Agent, you will:
Receive incoming and make outbound calls to customers in arrears. 
Negotiate payment arrangements by understanding the customers’ circumstances to establish       
  what they can afford to pay.
Help customers by dealing with queries/disputes.
Contribute to the success of the department by achieving personal targets and quality measures. 
Always Conduct yourself in a professional manner, presenting a professional image to Customers,  
  Clients and Colleagues.
About You
You should have:
Strong listening skills and be a confident communicator.
The ability to empathise and understand customer feedback.
The ability to solve problems and deal with customers who are experiencing financial difficulties.
Effective negotiation skills (after training).
The ability to work within structured processes managing tasks efficiently and effectively.
What’s in it for you?
Friendly and enjoyable work environment where our employees matter to us.
21 days paid holiday per year plus the usual public holidays increasing to 25 days with tenure.
Free secure car parking and excellent public transport links (Just off Jct 4 of the M57).
Medicash Health Care. **
Work Place Pension Scheme. **
Defined career progression & realistic bonus scheme.
Full training and ongoing personal development scheme.
The opportunity to personally develop - we prefer to recruit from our call centre for managerial and 
   other departmental roles whereever possible.
   **After Qualifying Period.
  Who Do I Contact?



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