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Current vacancies at Ardent Credit Services

Call Centre Collection Agent

This is a Full Time & Permanent Position at Ardent working an alternating 2 week shift pattern of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm.
How much? 
£18,000 starting basic salary increasing to £19,000 after training and then in stages up to £22,000 with tenure.
Realistic on target bonus earnings of £2,000 in the first year rising to £4,000 - £6,000 per year.
Your Role in what we do 
As a Call Centre Collection Agent, you will:
  • Receive incoming and make outbound calls to customers in arrears. 
  • Negotiate payment arrangements by understanding the customers’ circumstances to establish what they can afford to pay.
  • Help customers by dealing with queries/disputes.
  • Contribute to the success of the department by achieving personal targets and quality measures. 
  • Always Conduct yourself in a professional manner, presenting a professional image to Customers, Clients and Colleagues.
About You
You should have:
  • Strong listening skills and be a confident communicator.
  • The ability to empathise and understand customer feedback.
  • The ability to solve problems and deal with customers who are experiencing financial difficulties.
  • Effective negotiation skills (after training).
  • The ability to work within structured processes managing tasks efficiently and effectively.
What’s in it for you?
  • Friendly and enjoyable work environment where our employees matter to us.
  • 21 days paid holiday per year plus the usual public holidays increasing to 25 days with tenure.
  • Free secure car parking and excellent public transport links (Just off Jct 4 of the M57).
  • Medicash Health Care. **
  • Work Place Pension Scheme. **
  • Defined career progression & realistic bonus scheme.
  • Full training and ongoing personal development scheme.
  • The opportunity to personally develop - we prefer to recruit from our call centre for managerial and other departmental roles whereever possible.
**After Qualifying Period.



Who Do I Contact?

Please contact:

credit services association collection accreditation initiative

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